Account Deletion

How to Request Deletion

Send your request from the email address connected to your CheckpointGuard account to [email protected].

Include the following information so we can identify the correct account and process the request:

• Full name
• Email address connected to the CheckpointGuard account
• Company or workspace name
• Role: administrator, guard, employee, or other
• Whether you request account deletion, personal-data deletion, or both

Data normally included in a deletion request

• Account profile information
• Authentication references linked to the account
• Contact details
• Device or notification identifiers
• Personal preferences
• Personal support communications, where deletion is permitted

What deletion means

After verification, CheckpointGuard will delete or anonymize the personal account information and associated personal data covered by a valid deletion request, except for information that must be retained for legitimate legal, security, fraud-prevention, contractual, accounting, audit, dispute-resolution, or operational reasons.

Personal account data and organisation records

Deleting an individual account does not automatically delete records owned by the employer or organisation, such as patrol records, incident reports, schedules, payroll records, audit logs, SOS records, NFC records, geofence records, invoices, or security records. Personal identifiers in retained records may be removed, restricted, or anonymized where appropriate and where legally permitted.

Data That May Be Retained

Some records may be retained for security, legal, accounting, tax, audit, contractual, dispute, fraud-prevention, or operational reasons. This may include invoices, payment references, workspace ownership records, audit logs, security events, patrol proof, incident records, SOS history, report records, and data required by an employer, client, or legal obligation.

Request timeframe

We will acknowledge a deletion request within 7 business days. We aim to complete verified deletion requests within 30 days. Additional time may be required when identity or authority must be verified, the request is complex, or information must be retained under legal or contractual obligations.

Verification and confirmation

• The requester may be asked to verify their identity.
• An organisation administrator may need to confirm authority for deletion of organisation-owned or workspace data.
• The requester will receive confirmation after the request has been processed.
• Disabling an account is not equivalent to deleting personal data.

Related policies

Privacy Policy · Terms of Use